Common questions for the pilot
- How do Instructors and Students log into Canvas? (Pilot Teacher/ Students only)
- Who do I contact if I experience problems with logging into Canvas. (Pilot Faculty/Students Only)
- Faculty and Students enrolled in a Canvas pilot course should contact the CSUMB Help Desk 831-582-4357 (HELP) for login issues
- If I need to enroll a TA in my Canvas course, how do I do that? (Pilot Faculty Only)
- Request a TA addition via the Canvas Pilothead Course (all pilot faculty are enrolled) - be sure and identify the student name, username, and email address and the course you need them added to.
- If students need help with Canvas, who do they contact? (Pilot Faculty/Students only)
- Students can ask questions on how to perform tasks within Canvas via the Help menu on the Canvas global navigation that includes: chat, phone, Canvas self-help documentation, and an option to submit an online support request.
- If faculty need help with Canvas, who do they contact? (Pilot Faculty)
- If you are teaching and have an instructional design question, contact CAT (831-582-4648) or at cat@csumb.edu. Questions on how to perform tasks within Canvas can be answered directly via the Help menu on the Canvas global navigation that includes: chat, phone, Canvas self-help documentation, and an option to submit an online support request.
